Customer Charter - Customer Liaison Officer
Customer Liaison Officer
The Board has appointed a Customer Liaison Officer.
The handling of civil legal aid complaints, in accordance with the Board’s procedures, is subject to oversight by the Board’s Customer Liaison Officer. The Customer Liaison Officer will conduct regular audits to ensure that complaints are being handled in accordance with procedure and in a fair and transparent manner. In exceptional cases, where he/she finds that
the complaint was not properly investigated, he/she may direct that the complaint be re-investigated.
For complaints in relation to family mediation, where a reported problem remains unresolved, or if your complaint relates to a Regional Manager of Family Mediation or the Director of Family Mediation, you should send the complaint directly to the Customer Liaison Officer at the following address:
Legal Aid Board,
48-49 North Brunswick Street
A full copy of our complaints procedure can be found in Customer Care and Complaints Procedure.
We welcome your comments, suggestions and views on any aspect of our service and please let us know if you are particularly pleased with any aspect of our service.