Customer Charter - Complaints Procedure

Complaints Procedure

 You have a right to complain if the service you receive from us does not meet the standards set out in this charter, or if you believe that any action or decision that we have taken is not in line with our rules, practice or policy. If you wish to make a complaint the Board’s complaints procedures are set out in full in Leaflet No. 9 Customer Care and Complaints

If you wish to make a request for a change of your solicitor or barrister the Board's procedure is set out in Leaflet No. 16 - Requests for a change of solicitor barrister.

If you are dissatisfied with a decision on your application for legal aid/advice, you may have the decision reviewed or appeal the decision to an appeal committee of the Board. This procedure is also set out in Information Leaflet Customer Care and Complaints Procedure 2024